Module eight:
Customer Care
Expectations of Customer Care
Examples of Good & Bad Customer Service
Creating a great First Impression
Telephone Manner
Complaints Policy
Module nine:
Key Policies & Procedures
In this section you will be shown key policy & procedures that every staff member must follow:​
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Accident/Incident Policy
Administering Medicine Procedure
Emergency Evacuation Policy
Missing Child Policy
Health & Safety Policy
Mobile Phone Policy
Arrivals & Departures Policy
Uncollected Child Policy
Equality & Diversity Policy
Module ten:
Coach Resources, Software Training & Form Submissions
In this section you will see all the different resources available to you being a member of the Super Star Sport team helping to keep your sessions fresh and interesting for the children.
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We will also show you our scheduling app Coordinate which will help you keep track of your scheduled sessions.
Coordinate Sport
Portal
Coach Resources
Form Submissions
Module eleven:
Practical Training
After completing all of the first ten theory modules you will be required to complete our practical module to show us a competent level of coaching as well as a clear indication that you have completed and passed the Super Star Sport programme.
After School Club Training
Complaints Handling
Rapport Building
Game Transition
Coaching Points
Early years, KS1,KS2 generic games
Behaviour Management Tehniques